Delivery FAQ

How long will my delivery take to arrive?

In order to meet expectations, please allow for the following timeframes stated here to pass before emailing our customer services team, your tracking details will be emailed to you when your order is shipped.

The quickest UK delivery option at the moment is our Courier Express Delivery services at 1-2 working days, you can select this option at checkout (Please bear in mind orders placed after 12pm on a Friday will be dispatched on a Monday at the earliest, excluding bank holidays).

International deliveries may take longer than the times stated depending on country and customs.

Please appreciate that that our team are working hard and doing everything possible to ensure you receive your orders as quickly as possible.

Can I track my order?

Prfkt provides a fully tracked shipping service for all parcels.

Once your order is dispatched you will receive an email with all relevant tracking information which includes the link to track your parcel and the tracking number.

If you are unable to locate this email, we would recommend you check your junk/spam folder.

Can I change my delivery address once the order has been placed?

To ensure orders are delivered as quickly as possible, all orders are processed instantly. We cannot guarantee we will be able to change the delivery address on an order.

However, if you would like to change your delivery address, please contact us and we will try our best to accommodate your cancellation before the order is dispatched.

Do you offer click and collect?

We do not currently offer a click and collect service.

How does Christmas and bank holidays affect the delivery of my parcel?

Our offices are closed over weekends and bank holidays so please allow additional time for dispatch if your order is placed over this period.

Due to reduced services over bank holidays, especially the Christmas and New Year period from our delivery and brand partners, it will take longer to dispatch your order (up to 7 working days) over the festive period.

My order has not arrived within the stated delivery times, what should I do?

The majority of orders will arrive within the delivery times stated, however, please allow at least 10 working days for UK delivery & 25 working days for international delivery before emailing us, as we are unable to investigate with couriers until this time has passed.

The tracking says my parcel has been delivered, but I haven't received it, what should I do?

In the event your parcel is logged as delivered but the parcel has not been received, we would recommend you check with any immediate neighbours.

If you are still unable to locate the parcel, please contact us within 48 hours of the parcel being logged as delivered, so we can investigate this further.

Failure to do this may result in us being unable to investigate this with the courier and the parcel being deemed as successfully delivered.

My order has been returned by the courier due to not being collect/an insufficient address, what should I do?

In the case of a parcel being returned to Prfkt, due to an incorrect delivery address being provided or the customer not collecting from their postal office / depot, a re-delivery cost will be charged. The costs for this are detailed on our returns page. Customers will be contacted via email should a parcel be returned to us. If we don’t hear back from the customer within 5 working days, the order will be cancelled and refunded in line with our return charges and a processing fee of £10 will be charged.

If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by Prfkt, even if you qualified for free delivery, will be deducted from the refund amount in line with our return charges and a processing fee of £10 will be charged.

My order has been sent with a courier that I did not select during checkout?

In order to provide you with the best delivery service, we may need to sometimes upgrade or change the courier service depending on the location of your address, the value of the parcel, or the weight of the parcel.

I live in the Channel Islands will I have to pay VAT?

For deliveries to the United Kingdom, the price includes VAT.

For deliveries to countries outside the UK (including the Channel Islands), the total price remains the same, however VAT is not charged on these orders.

Customers are therefore not entitled to any VAT refunds.

Delivery Terms & Policy

Delivery terms

Orders placed after 12 pm on Friday, on a Saturday, Sunday, or on a Public Bank Holiday will be dispatched on the following working day at the earliest, subject to stock availability. If delivery is not possible within 14 days (UK) of receiving the order, we will keep you informed of any changes and give you the option to cancel the order and receive a full refund of monies paid.

If an item is out of stock, we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the expected restock date for the missing item(s).

Prfkt cannot accept responsibility for delays on all orders, including express international orders, caused by unforeseen circumstances such as customs clearance or busy holiday periods. In these instances, the original shipping costs cannot be refunded.

If a parcel is deemed lost in transit, we will not be able to offer a replacement until 10-28 working days after the shipping date, depending on the destination country, and subject to the customer completing a non-receipt form. If a parcel is lost, we cannot offer a straight refund; however, we will send out a replacement once we have confirmed that the parcel is lost in transit.

Any goods not received within the above timescales must be reported to Prfkt via email within 5 working days from dispatch for UK deliveries and 25 working days from the date of dispatch for international deliveries.

If a parcel has been logged as delivered but you are unable to locate it, please contact us within 48 hours of the parcel being logged as delivered. We will then initiate our non-receipt process. We cannot offer a replacement until a non-receipt form has been fully completed and returned to us within 5 working days of being sent to you and an investigation has taken place. This could take up to 28 working days, depending on the courier. Failure to adhere to either of the above timescales will result in us being unable to investigate non-receipt with the courier, and we will therefore deem that the parcel has been successfully delivered.

Please ensure the delivery address provided at checkout is correct. We cannot be held responsible for failed deliveries if the address provided by the customer is not accurate. If a delivery fails due to an incorrect address provided by the customer, we will not re-send or refund the order until the original parcel has been returned to our premises. If you choose to receive a refund, the cost of delivery, even if you qualified for free delivery, will be deducted from the refund amount. If you choose to have the products re-sent, you will need to pay for the redelivery, even if you have already paid a delivery fee on the original order.

The products you order will be delivered to the delivery address you provide when placing your order. However, if you are a new customer placing an order for the first time, we reserve the right to post only to the billing address provided should this differ from the delivery address.

Upon receipt of your order, you may be asked to sign for the parcel, agreeing that it has been received in good condition. If a parcel appears to be damaged in any way, do not accept the delivery and notify us immediately.